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Contact and common questions

Two dogs on the wooden play tables, with a palm tree and the Andes behind them

How to get here

Los Pioneros 12 D, Chicureo
Colina, Región Metropolitana

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Common questions

1.Will my dog be stressed if they've never been to a hotel?

Not at all! Quite the opposite: we do everything so your dog feels at home. Most importantly, they always see the same person (Joshua or Cristina), so there are no strangers to get used to each time. And before the first stay, we have a required first meeting to get to know each other, see how your dog reacts and make sure you feel at ease. Most dogs run in playing and don't even say goodbye.

2.What if my dog doesn't get along with other dogs?

No problem. Not every dog is super social, and we completely understand that. We have separate spaces and keep small groups based on each dog's personality. If your dog is on the calmer side or needs space, we also have home-style areas with couches, beds and a relaxed atmosphere. What matters is that your dog is comfortable, not forced to socialize.

3.How often will you send photos or updates?

Every day. During the day we share photos and videos so you can see your dog playing, resting or simply being happy. If anything happens (even something small), we let you know right away. Communication with us is direct and unfiltered. You get on with your day, and we stay connected with you.

4.Can my dog stay if they aren't spayed or neutered, or are missing a vaccine?

Only with up-to-date vaccines and mandatory spay/neuter. It's for everyone's safety: vaccines protect your dog and the others, and spay/neuter prevents fights, marking or unnecessary stress in the group. If your dog isn't spayed or neutered yet or is missing a vaccine, we can help you arrange it with our on-site vet before the first visit. That way you arrive with everything ready and nothing to worry about!

Get in touch with any question

Vaccines up to date?
Spayed or neutered?

Ready to give your dog the best experience?

Would you like to come see the place?

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